What we do?

SVC Nutrition provides nutritional therapy services to those who wish to address specific health concerns through diet and lifestyle interventions. It is not a substitute for professional medical advice and treatment.

 

How We Obtain Your Personal Data

You provide us with personal data in the following ways:

• By completing a nutritional therapy questionnaire

• By signing a terms of engagement agreement

• During a nutritional therapy consultation

• Through email, over the telephone or by post

 

Data that is received from Third Parties

SVC Nutrition will receive Data from you from the following third parties:

• Test results from functional testing companies. We use this information to provide you with direct healthcare.  This means that the legal basis of our holding your personal data is for legitimate interest.

• We may obtain sensitive information from other healthcare providers, such as your GP.  The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

 

Data Collected During Visits to Our Website

When you interact with our digital platforms, we may automatically collect the following information about your visit. This is primarily to help us better understand how people use our digital platforms to enable us create better content and more relevant communications:

• how you have reached our digital platform and the internet protocol (IP) address you have used

• your browser type, versions and plug-ins, and your operating system

• your journey through our digital platform, including which links you click on and any

• searches you made, how long you stayed on a page, and other page interaction information

• what content you like or share

• information collected in any forms you complete

 

Keeping Data secure

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

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Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

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We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

If you suspect any misuse or loss or unauthorised access to your Date, please let us know immediately by contacting us via this email address: hello@svcnutrition.com

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If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

 

Data Retention

All records held by SVC Nutrition will be kept for the duration specified by guidance from our professional association BANT.

 

Your rights

You have the following rights in relation to your Data:

• Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

• Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

• Right to erase – the right to request that we delete or remove your Data from our systems.

• Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

• Right to data portability – the right to request that we move, copy or transfer your Data.

• Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

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To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@svcnutrition.com

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If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk.

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It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

 

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

 

Changes to this Privacy Notice

We aim to meet high standards and so our policies and procedures are constantly under review. From time to time we may change this privacy notice. Accordingly, we recommend that you check this page periodically in order to review the latest version.

 

Complaints

If you have a complaint regarding the use of your personal data then please contact us by via this e-mail address: hello@svcnutrition.com and we will do our best to help you.

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If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 0303 1231113.